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Your responsibilities

You will be working in an exciting, international environment and contributing personally with your experience as digital project lead to the success of Global Digital Services. Open minded agile development teams, challenging tasks and projects related to BSH’s consumer business and its digital solution landscape are waiting for you:

Your responsibility
· BSH RGC Digital Product Manger to serve whole Customer Service organization, include Contact Center, Fields Service, Business Administration, Logistic, Technician Training and Business Development.
· Participate in implement AI based Omni-channel solution (with Alibaba etc.) for contact center and E-commerce counselling via TMALL, JD etc.
· Participate in implement service order planning and dispatching system to enable auto-dispatching for all technician across the nation, including work zone visualization, skill sets customization and route planning.
· Participate in implement core service order management system to bridge contact center, filed service and back office employee across the nation, including warehouse and inventory management, service pre-preparation, cost analysis and charging, campaign management, on-door picture recognition and quality check by deep learning.
· Close collaboration and loose coupling integration with other corporate digital solutions like CRM, CDP, WeChat Mini Program, E-Commerce, ERP/SAP.

Your profile
· Degree in Computer Science, Information Technology, Business Informatics or similar
· 3 years’ IT experience in 2C business, no limitation in product or R