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KEY RESPONSIBILITIES:
1. Act as the first point of contact for staff in requesting IT support. Provide warm and welcoming personal service to all team members and manage requests efficiently and effectively; e.g. by implementation of a ticketing system.
2. Provide IT support including general training, maintaining and repair of hardware and management of software.
3. Provide training and support for staff as part of a structured programme and on a needs basis to ensure users are able to effectively utilise IT services.
4. Provide ongoing support and guidance to developing IT services for the setting, including liaising with the IT Director.

JOB QUALIFICATIONS
1. BASIC QUALIFICATION
1) Major: IT or related subject
2) Language: Basic English communication